1. Do I need a prescription when ordering?
Answer: No, a prescription is not required when ordering through our website. By placing an order, you confirm that you are importing the product for personal use and that you have consulted with a licensed medical practitioner.
2. How long does delivery take?
Answer: Delivery times vary depending on your location and the shipping method selected. Standard delivery typically takes 7-14 business days, while express delivery options can deliver your order within 3-5 business days. We provide tracking information for all orders.
3. How do I make a purchase?
Answer: Simply browse our online shop, add the desired products to your cart, and proceed to checkout. You’ll receive tracking information via email once your order is dispatched.
4. How can I be sure that the products are genuine?
Answer: All our products are genuine and sourced directly from reputable manufacturers. We ensure the authenticity and quality of every product we sell. Our products come with appropriate certifications and packaging to guarantee their originality.
5. Is the packaging discreet?
Answer: Yes, we prioritize your privacy. All orders are packaged discreetly with no indication of the contents or the nature of the order on the outside of the package.
6. What payment methods do you accept?
Answer: We accept a variety of payment methods including major credit cards, bank transfers, and cryptocurrencies. Our payment process is secure and ensures the protection of your financial information.
7. What types of potency enhancers do you offer?
Answer: We offer a range of potency enhancers including Viagra, Kamagra, Cialis, and other medications designed to improve sexual performance and treat erectile dysfunction. All our products are original and sourced from reputable manufacturers.
8. How much can I order at one time?
Answer: You are allowed to order up to a 90-day supply for personal use. This quantity aligns with regulatory guidelines for personal importation of medication.
9. Are there any shipping restrictions?
Answer: We ship to most countries worldwide. However, there may be restrictions based on local regulations. If you have any concerns about shipping to your country, please contact our customer service for more information.
10. Why didn’t I receive a confirmation email?
Answer: Please check your spam or junk folder. If you used an email address ending in @mail.com, you may not receive our messages. We recommend using providers like @gmail.com or @outlook.com instead.
11. How do I contact customer support?
Answer: You can contact our customer support team via email or WhatsApp on our website. Our representatives are available to assist you with any questions or concerns you may have.
12. What should I do if I experience side effects?
Answer: If you experience any side effects, stop taking the medication immediately and seek medical advice. It is important to consult with a healthcare professional before starting any new medication to understand potential side effects and interactions.
13. Can I track my order?
Answer: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery on our website or the carrier’s website.
14. Will customs intervene in my purchase?
Answer: Most orders pass through customs without issues. However, under Australia’s TGA “personal importation” scheme, customs may require you to show that your order is for personal use and not more than a 3-month supply. Learn more here.
15. Will I receive a receipt for my purchase?
Answer: Yes. A digital receipt will be sent to your email after your order is completed. Please ensure your email address is entered correctly during checkout.15.
16. How are items packaged and delivered?
Answer: All items are discreetly packaged in plain, unmarked parcels to ensure your privacy. Orders are delivered to your home, business address, PO Box, or Parcel Locker.
17. Where do my ED meds come from?
Answer: All medications are sourced from licensed pharmaceutical suppliers in Thailand, where production and export are authorized and regulated.
18. Why orders delivered from Thailand?
Answer: Thailand allows international distribution of generic medications and is a reputable source for high-quality pharmaceutical products. Shipping directly from our base in Thailand ensures faster processing and lower costs.
19. What if my item doesn’t arrive?
Answer: You’ll receive a tracking number once your order is shipped. In rare cases where an item is delayed or goes missing, we will assist in locating it. If your parcel isn’t delivered within 90 days, we will reship it free of charge — except in cases where customs or the TGA seizes the package and you are unable to meet the required guidelines.
20. Can I return or exchange products?
Answer: No, due to international shipping regulations, we cannot accept returns. If you have concerns about your order or product quality, please contact us directly to discuss possible solutions.
21. I'm having trouble creating an account
Answer: We recommend avoiding @mail.com email addresses, as this provider blocks our system emails. Please use an email from providers like @gmail.com, @yahoo.com, or @outlook.com instead.
22. Didn’t find what you’re looking for?
Answer: We’re happy to help! If your question wasn’t answered here, feel free to reach out via our Contact Us page.
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